SERVICE DEPARTMENT

“ ” Buying a car can be stressful, but my experience with Lexus made the entire process smooth and enjoyable. From the moment I walked in, everyone was professional, transparent, and respectful of my time. There was never any pressure—just honest communication and a genuine willingness to help me...

“ ” Great customer service, my kids loved the snacks from the lobby.

“ ” Great experience at Highland Park Lexus - thank you Dino!! Needed an oil change while traveling over the 4th of July Holiday. Kudos to Dino and team for professional, friendly, and thorough service!!

“ ” Ryan H. was extremely considerate & very thorough with our NX Lexus --ask for Ryan always:).

“ ” I recently brought my Lexus in for a recall and also because the rear tailgate wasn't closing properly. The issue ended up being faulty sensors, and thankfully everything was covered under the Lexus warranty. The service team replaced the sensors, and my vehicle was repaired and ready for pickup...

“ ” I have bought two Lexus from them in the past three years!! Lexus of Highland Park is by far the best dealership I have ever worked with and will buy all my vehicles from them going forward. Wayne Phillips and the staff and exceptional!!

“ ” Great dealership, great customer service, no pressure. Kevin and his team made my transaction stress-free. I love everything about Lexus. I couldn't be happier with my experience there.

“ ” Purchased a hybrid vehicle today. Very pleasant experience. Highly recommend this dealership. Daniel and Wayne were great.

“ ” Mike took care of of ordering the part I needed. I was called when it arrived and picked it up that Day!

“ ” I’ve been bringing my Lexus here for 9 years, and I continue to receive excellent customer service every visit. My recent service experience was no exception. Patrick, my service advisor, was transparent, considerate, and very professional throughout the entire process. He kept me informed,...

“ ” I brought my 2011 Lexus ES 350 in for diagnosis of some suspension issues. The service writer - Ryan - treated me with courtesy, explained which repairs were more pressing, and left me with information about additional repairs (I had to consider the investment with an older model). I was provided...

“ ” From the time I got to Lexus Highland Park until my car was finished everyone was cheerful, helpful and knowledgeable. The persons who checked me I were efficient and had my information pulled up before I even turned off my car. The Service Associate Ryan was pleasant and informative about services...

“ ” Recently brought in our vehicle for a 20K-mile service. The service department was excellent in terms of professionalism and coordination. Prices were fair, and they even offered same-day turnaround on a small dent and scratch. The vehicle was returned immaculate, and they took the time to clean...

“ ” Service: Older Lexus (not purchased here but serviced). I received an independent inspection from a small mechanic shop that advised I bring to my vehicle to Lexus for a rather large service and transaction. I came to Lexus of Highland Park for service and worked with Katy as well as Stanley and...

“ ” Excellent service and efficiency at this dealership. Others I've dealt with promise the level of service that Lexus of Highland Park delivers but don't come through. L of HP stands alone as the best.

“ ” Stanley did a fantastic job with my LC500. beyond 5 star service!

“ ” I could go on for YEARS about my satisfaction with Lexus of Highland Park. From the sales associates, to the general manager, finance director, and service reps, I am just so glad that I found this dealer. I’ve had an exceptional experience across the board. I highly recommend looking at this...

“ ” Excellent experience from Lexus Service. Appreciate the great customer service and quality work.

“ ” I had an excellent experience at the service department at Lexus of Highland Park. Ryan H was especially helpful—professional, knowledgeable, and great at keeping me informed throughout the process. The service was completed quickly and efficiently, and my car came back in great condition....

“ ” I needed to get my wheel locks removed but I didn’t have the key. So, when I went to Lexus of Highland Park i didn’t know what to expect, thinking the worse. Let me tell you though, the service I received was above and beyond exceptional. From the moment I pulled into the bay, I was greeted by...

“ ” Vehicle went in for the 20k maintenance and a recall. Service advisor Patrick was awesome! Great service and I was in and out in the time frame I was given. Excellent service!!

“ ” Mike Afanasyev made my first car buying experience completely pressure free and comfortable. He offered me a test drive no questions asked, communicated promptly, and handled the whole process with immense professionalism and class. I was very impressed with his service and would recommend him to...

“ ” Lexus of Highland Park did an amazing job on my car. The service and follow up is amazing. Julio Gomez and Patrick Henning made sure each step of the process was clearly communicated to me and fully understood. The end results was white glove treatment start to finish. I would highly recommend this...

“ ” I recently brought my Lexus RX 350 into Lexus at Highland Park for an oil change and to have a noise checked out that I’d been hearing from the back of the vehicle. They weren’t able to fully diagnose the noise before closing and needed more time, but my service advisor Patrick H. immediately...

“ ” Carl Ritz was great to work with. Fantastic communicator and sees everything through to the end. Very pleased with my purchase here.

“ ” Ty Lexus of HP. I was a last minute call for a maintance appt and they fit me right in and got me out earlier than expected. Ty to Patrick and the entire service team.

“ ” Lexus gets it- great cars with great service. The service people and sales teams are knowledgeable and get it done. It all comes together in a good buying and ownership experience!

“ ” Five stars! Just visited Lexus of Highland Park —absolute pros! The team was super helpful, genuinely pleasant, and made the whole experience a breeze. Highly recommend!

“ ” I recently purchased a vehicle from Lexus of Highland Park and was thoroughly impressed by the entire experience, which felt personalized and pressure-free from start to finish. This high level of service is entirely due to the professional and patient team there. My consultant, was outstanding. He...

“ ” Quick and friendly service. The team is very attentive.

“ ” This 5 star review goes to Stanley Catothers and his Service Team. Always a great service team to deal with (I'm on my 3rd Lexus) but Stanley went above and beyond for me this time. Customer service like no other. THANK YOU!!!!

“ ” I recently purchased a used Honda that was a trade in at Lexus of HP. Mike A went above and beyond to answer my questions and get me all I needed before I traveled to make this purchase. The vehicle was even better in person, and Mike A made the entire process easy and seamless. I am grateful I...

“ ” Lexus of Highland Park is the only place I will go to service my Lexus. Great customer service every single time!

“ ” I was able to get an appointment right away. They took me in right away and I was given a loaner car. Dino explained everything to me on the workings of the car. He called me almost exactly when he expected my car to be done. It was the price I expected except when I got home I noticed a $6.15...

“ ” Dino, service advisor, was extremely helpful and very professional. Only down side was to fill up the loaner when return.

“ ” My reason for a 3-star rating is because of price switching. Back in September I negotiated a price for a new set of tires, when I arrived to get them installed, the price was almost $200 higher. Then in October I called to schedule a 30,000 mile maintenance service and was quoted $505 minus a 15%...