SERVICE DEPARTMENT

“ ” I recently brought my Lexus RX 350 into Lexus at Highland Park for an oil change and to have a noise checked out that I’d been hearing from the back of the vehicle. They weren’t able to fully diagnose the noise before closing and needed more time, but my service advisor Patrick H. immediately...

“ ” Ty Lexus of HP. I was a last minute call for a maintance appt and they fit me right in and got me out earlier than expected. Ty to Patrick and the entire service team.

“ ” Five stars! Just visited Lexus of Highland Park —absolute pros! The team was super helpful, genuinely pleasant, and made the whole experience a breeze. Highly recommend!

“ ” I recently purchased a vehicle from Lexus of Highland Park and was thoroughly impressed by the entire experience, which felt personalized and pressure-free from start to finish. This high level of service is entirely due to the professional and patient team there. My consultant, was outstanding. He...

“ ” Quick and friendly service. The team is very attentive.

“ ” This 5 star review goes to Stanley Catothers and his Service Team. Always a great service team to deal with (I'm on my 3rd Lexus) but Stanley went above and beyond for me this time. Customer service like no other. THANK YOU!!!!

“ ” Lexus of Highland Park is the only place I will go to service my Lexus. Great customer service every single time!

“ ” Today we are giving five stars because of Patrick (think he's one of the technicians). The battery on my mom's 1.5 year old (15k mi) car died inexplicably. We asked why and some mouthy service guy blamed it on inaccurate assumptions about my mom's driving habits (pro tip: some people are just...

“ ” Lexus of Highland Park stands as my preferred Lexus dealership. Despite visiting several locations, I must assert that this particular establishment surpasses all others in my opinion. Although I reside closer to another Lexus dealership, I make the effort to travel further solely to experience the...

“ ” Dana Anderson is a treasure to the car-buying world. Her title of "Master Certified Lexus Consultant" is spot on. Far and away the best experience I've had in 30 years of car buying. She answered my mirriad of questions, found the exact car I wanted (and brought it in from out of state!), and did...

“ ” Another excellent experience with the service department. I have been servicing our 2 Lexus vehicles there for over 20 years and the quality of service has remained top notch. At my most recent visit Patrick Henning was my service adviser and he provided exceptional service and guidance throughout...

“ ” I took my “new” pre-owned Lexus to Lexus of Highland Park for a duplicate key fob. I was treated wonderfully by Ryan. The work was done quickly and for less money than I expected. Also the service area is spotless with a comfortable waiting area. I will definitely return when I need service in...

“ ” Very Good service. Ryan was extremely helpful. I would recommend Lexus Highlander Park

“ ” I am a longtime customer of Lexus of Highland Park. That is due, in no small part, to the great service that I have always received from its Service Department. I recently had my 2019 ES 350 in for routine service. After rotating my tires, a tire pressure sensor was not working, so I needed to...

“ ” My experience at Highland Park Lexus exceed my expectations! Very professional and seamless check in and check out!

“ ” Lexus of Highland Park is top notch. They treat you well and with respect. Patrick the service advisor who helped me is super sharp, straight to the point and doesn’t waste time. Best Lexus I’ve ever been to. Highly recommend!

“ ” Highland Park Lexus as always provides outstanding customer service in its service department. Shout out to both Ryan and Ray for always being so helpful.

“ ” The service department is full of A+ humans… I cannot speak highly enough of the crew at Lexus HP, who went out of their way to put the customer first. We had an issue with our GX550 & they jumped to assist. Stanley is a legend…you’re going to leave much better than you came if you’re...

“ ” Three years ago I purchased my Lexus xn 350 in here. I came here for maintenance oil change few times they do quickly sometimes they were very happy drops off my car at my work with smiling….in few weeks i got hit on the back … they fix for me so pretty i can tell . My insurance paid gor total...

“ ” Highland Park Lexus are highly recommended for their professional service I personally have had quality care for my vehicles over the years and I've enjoyed the customer service that I received from Ryan , Patrick and Ray.

“ ” I took my Lexus for my 2-year service appointment, which was my first paid service since the first 3 are free if you purchase your car there. I was fairly hesitant to get the service there since it’s more expensive than taking it to a neighborhood shop or something, but the service provided by...

“ ” Took my vehicle in for the 15k service. Arvin Javier in the service department was awesome and made the appointment seamless. On time, great communication and super friendly. Highly recommend!

“ ” Lexus of highland park is the Best! From sales, to the service advisors, porters and techs, they are hands down the Best! Highly recommend!

“ ” The experience with Lexus of highland park is unmatched! What a luxurious dealership. Service is exceptional & reasonable.

“ ” I recently switched to Lexus of Highland Park after a frustrating experience at another dealership, and I couldn’t be happier with the change. Even though it’s a longer drive for me, it’s absolutely worth it. The staff here are friendly, professional, and most importantly, honest. I really...

“ ” Top-notch experience! Daniel and his team were incredibly responsive and went out of their way to allocate the exact car. No games or gimmicks. Professional, attentive, and a pleasure to work with—highly recommend Lexus of Highland Park.

“ ” The service we have enjoyed with Lexus of Highland Park has always been fast, friendly and efficient. If recommended services are necessary, they have always been presented in a respectful manner, rather then the "get this done or you will die" urgency of other dealerships. LHP has been in our...

“ ” Quick and reasonably priced maintenance services. I highly recommend this place. I've serviced my Lexus cars here for years.

“ ” Lexus of Highland Park did a 15,000 mile inspection on my NX 350 Hybrid went smoothly and surprisingly didn’t cost a fortune! The service guys are always helpful and I think the service manager is awesome. Always friendly and fun to chat with!

“ ” I recently visited Lexus of Highland Park for the 30,000 maintenance on our 2023 NX350 Hybrid. As always, the Lexus Service Team did an excellent job in providing me with a loaner car and explaining the charges associated with this usual maintenance. Arvin was the lead and it was a true pleasure as...

“ ” I leased my 2022 Lexus RX350 from Lexus of Highland Park and eventually purchased the car. The Sales team was absolutely professional and made me feel at ease. But when I needed service on my car, Ryan, in the service department, always takes excellent care of me. The entire service department is...

“ ” Great service. Leased and purchased several cars here.

“ ” Vito was amazing from showing car to explainig every details about all difference between cars. I had too many questions he answered all patiently. He was great once we confirm the car and communicating for any changes and arrival and everything. All in all he is amazing thank you Vito

“ ” As always, great experience at Lexus of HP. Fast, reliable, service. No unnecessary service performed or pushed at me. Convenient times and able to work while I wait! My service advisor Arvin was professional and pleasant. I really appreciate the service I get whenever I go to Lexus of HP!

“ ” I been to few Lexus dealers and other dealerships in surrounding area and I have to say my experience with Wayne was head and shoulder above the rest. I met Wayne three times, 1st time, i didnt realized the deal he offer was really good at the time, by the time I did my research and went back to...

“ ” I recently brought in my car to be serviced at Lexus of Highland Park. My contact was Ray Lopez, the acting service manager. The quality of the service provided on my vehicle was excellent as usual. However, there was a misunderstanding and the service department provided more service than what I...

“ ” I was able to get an appointment right away. They took me in right away and I was given a loaner car. Dino explained everything to me on the workings of the car. He called me almost exactly when he expected my car to be done. It was the price I expected except when I got home I noticed a $6.15...

“ ” Dino, service advisor, was extremely helpful and very professional. Only down side was to fill up the loaner when return.

“ ” My reason for a 3-star rating is because of price switching. Back in September I negotiated a price for a new set of tires, when I arrived to get them installed, the price was almost $200 higher. Then in October I called to schedule a 30,000 mile maintenance service and was quoted $505 minus a 15%...