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Lexus Service Center in Highland Park, IL
Testimonials
“ Carl Ritz was great to work with. Fantastic communicator and sees everything through to the end. Very pleased with my purchase here. ”
“ Ty Lexus of HP. I was a last minute call for a maintance appt and they fit me right in and got me out earlier than expected. Ty to Patrick and the entire service team. ”
“ Lexus gets it- great cars with great service. The service people and sales teams are knowledgeable and get it done. It all comes together in a good buying and ownership experience! ”
“ Five stars! Just visited Lexus of Highland Park —absolute pros! The team was super helpful, genuinely pleasant, and made the whole experience a breeze. Highly recommend! ”
“ I recently purchased a vehicle from Lexus of Highland Park and was thoroughly impressed by the entire experience, which felt personalized and pressure-free from start to finish. This high level of service is entirely due to the professional and patient team there. My consultant, was outstanding. He was incredibly attentive, patient, and professional, demonstrating deep knowledge of the cars we discussed. He truly listened to my needs and helped me make the best decision for my situation. The care didn't stop at the sale; my consultant took the time to personally walk me through the digital features and ensured I was fully set up before leaving the lot. I also had a seamless experience with the Business Manager. The business manager was personable and highly patient, handling the transaction with care and clarity. I appreciated that I never felt rushed or treated like "just another customer." The team respects the buyer's process—they didn't push for a quick sale, but rather waited for me to make a decision and ensured I understood every feature and term involved. The overall atmosphere suggested a strong, collaborative work environment, which directly translated into the exceptional customer service I received. I am very satisfied with my purchase and truly grateful for the special attention and guidance from this team. I highly recommend this dealership. ”
“ Quick and friendly service. The team is very attentive. ”
“ This 5 star review goes to Stanley Catothers and his Service Team. Always a great service team to deal with (I'm on my 3rd Lexus) but Stanley went above and beyond for me this time. Customer service like no other. THANK YOU!!!! ”
“ I recently purchased a used Honda that was a trade in at Lexus of HP. Mike A went above and beyond to answer my questions and get me all I needed before I traveled to make this purchase. The vehicle was even better in person, and Mike A made the entire process easy and seamless. I am grateful I made the trip to HP; it was definitely worth it! ”
“ Lexus of Highland Park is the only place I will go to service my Lexus. Great customer service every single time! ”
“ Today we are giving five stars because of Patrick (think he's one of the technicians). The battery on my mom's 1.5 year old (15k mi) car died inexplicably. We asked why and some mouthy service guy blamed it on inaccurate assumptions about my mom's driving habits (pro tip: some people are just incompetent and agist, ask for someone besides Dino), but Patrick saved the day!! He took the time to understand the situation, think through the facts, politely ask clarifying questions, and ultimately suss out the cause of the problem. Thanks Patrick!!! Hey Dino: turns out, if you store your key fob too close to your car, over time it kills the car and the fob batteries. You will also have to look up "Faraday cage," because the solution is to store your key in one. In the future, if you don't know something, have some humility and just say so. Don't make something up and blame my mom - that just makes you a jerk. ”
“ Lexus of Highland Park stands as my preferred Lexus dealership. Despite visiting several locations, I must assert that this particular establishment surpasses all others in my opinion. Although I reside closer to another Lexus dealership, I make the effort to travel further solely to experience the exceptional customer service provided by Lexus of Highland Park. Upon arrival, I am greeted with a warm smile. My service advisor, Ryan, consistently remembers my name during each visit. He maintains a professional and courteous demeanor. On a few occasions, I have encountered other service advisors, and they were equally competent, along with the service manager, Stanley. The team at Lexus of Highland Park is exceptional and will undoubtedly remain my top choice for vehicle servicing. ”
“ Dana Anderson is a treasure to the car-buying world. Her title of "Master Certified Lexus Consultant" is spot on. Far and away the best experience I've had in 30 years of car buying. She answered my mirriad of questions, found the exact car I wanted (and brought it in from out of state!), and did all the paperwork digitally so the car pickup was fast and efficient. If you're in the market for a car, I highly recommend Dana at Lexus of Highland Park. ”
“ Service was excellent! Timely and transparent. ”
“ Another excellent experience with the service department. I have been servicing our 2 Lexus vehicles there for over 20 years and the quality of service has remained top notch. At my most recent visit Patrick Henning was my service adviser and he provided exceptional service and guidance throughout the process. ”
“ I took my “new” pre-owned Lexus to Lexus of Highland Park for a duplicate key fob. I was treated wonderfully by Ryan. The work was done quickly and for less money than I expected. Also the service area is spotless with a comfortable waiting area. I will definitely return when I need service in the future. ”
“ Very Good service. Ryan was extremely helpful. I would recommend Lexus Highlander Park ”
“ I am a longtime customer of Lexus of Highland Park. That is due, in no small part, to the great service that I have always received from its Service Department. I recently had my 2019 ES 350 in for routine service. After rotating my tires, a tire pressure sensor was not working, so I needed to bring the car back the next day. My Service Advisor, Arvin, together with his colleagues, discovered that I could have all 4 sensors replaced at no cost to me. In addition, Arvin was able to get me a loaner for both days that my car was in the shop. All in all, really great work! ”
“ My experience at Highland Park Lexus exceed my expectations! Very professional and seamless check in and check out! ”
“ Excellent service and true professionalism! Everything was done perfectly and right on time, without any delays or unnecessary waiting. Special thanks to Arvin — he was incredibly friendly, explained everything in detail, and clearly knows his job very well. His positive attitude and genuine smile made the whole experience easy and pleasant. Thanks to him, I felt confident that my car was in good hands. I’ll definitely come back again! ”
“ Lexus of Highland Park is top notch. They treat you well and with respect. Patrick the service advisor who helped me is super sharp, straight to the point and doesn’t waste time. Best Lexus I’ve ever been to. Highly recommend! ”
“ Highland Park Lexus as always provides outstanding customer service in its service department. Shout out to both Ryan and Ray for always being so helpful. ”
“ The service department is full of A+ humans… I cannot speak highly enough of the crew at Lexus HP, who went out of their way to put the customer first. We had an issue with our GX550 & they jumped to assist. Stanley is a legend…you’re going to leave much better than you came if you’re bringing your car in for service or bodywork. ”
“ Three years ago I purchased my Lexus xn 350 in here. I came here for maintenance oil change few times they do quickly sometimes they were very happy drops off my car at my work with smiling….in few weeks i got hit on the back … they fix for me so pretty i can tell . My insurance paid gor total cheap . Thank you ”
“ Highland Park Lexus are highly recommended for their professional service I personally have had quality care for my vehicles over the years and I've enjoyed the customer service that I received from Ryan , Patrick and Ray. ”
“ Awesome customer service ”
“ I took my Lexus for my 2-year service appointment, which was my first paid service since the first 3 are free if you purchase your car there. I was fairly hesitant to get the service there since it’s more expensive than taking it to a neighborhood shop or something, but the service provided by Arvin was superior. When I was checking in with him I had some questions and let him know about some additional concerns I had about my car. Arvin was very kind and patient with me the whole time. He actually genuinely seemed more than happy to help. When I mentioned I was hesitant about continuing to bring my car for the future service appointments, he did encourage me to continue to bring it to the dealership, but he did not pressure me at all. Instead, he let me know it was always up to me to decide what I preferred, but listed the benefits to continue to bring to the dealership. Because he put me at ease, was descriptive with his answers (I hate when I get “fluff” non-answers), and was patient with my questions, he convinced me to continue to bring my car. Honestly, it’s my preference to always work with Arvin if possible because it’s my experience with him that really made it feel worth it. I appreciated the good customer service and educating customers that I feel like most people/places just don’t have anymore. I hope Arvin gets his kudos from Lexus for his amazing work ethic! ”
“ Took my vehicle in for the 15k service. Arvin Javier in the service department was awesome and made the appointment seamless. On time, great communication and super friendly. Highly recommend! ”
“ Lexus of highland park is the Best! From sales, to the service advisors, porters and techs, they are hands down the Best! Highly recommend! ”
“ I have had nothing but great service from Highland Park Lexus. They treated me like royalty, had a beautiful brand new loaner car ready to go and did a fantastic job on my vehicle. It was perfect and washed up looking like brand new. They are truly amazing people who provide service and customer care above all expectations. ”
“ The experience with Lexus of highland park is unmatched! What a luxurious dealership. Service is exceptional & reasonable. ”
“ I recently switched to Lexus of Highland Park after a frustrating experience at another dealership, and I couldn’t be happier with the change. Even though it’s a longer drive for me, it’s absolutely worth it. The staff here are friendly, professional, and most importantly, honest. I really appreciate how they take the time to explain what repairs are urgent and what can wait, without pressuring me into unnecessary work. That kind of candid feedback gives me confidence and trust in their service. It’s refreshing to work with a team that values long-term relationships over quick sales. Highly recommend! ”
“ Top-notch experience! Daniel and his team were incredibly responsive and went out of their way to allocate the exact car. No games or gimmicks. Professional, attentive, and a pleasure to work with—highly recommend Lexus of Highland Park. ”
“ The service we have enjoyed with Lexus of Highland Park has always been fast, friendly and efficient. If recommended services are necessary, they have always been presented in a respectful manner, rather then the "get this done or you will die" urgency of other dealerships. LHP has been in our corner working with us as partners in making sure that we get the most enjoyment out of Lexus and have been willing to do what is needed to make that happen. GO WINGS! ”
“ Quick and reasonably priced maintenance services. I highly recommend this place. I've serviced my Lexus cars here for years. ”
“ Lexus of Highland Park did a 15,000 mile inspection on my NX 350 Hybrid went smoothly and surprisingly didn’t cost a fortune! The service guys are always helpful and I think the service manager is awesome. Always friendly and fun to chat with! ”
“ I recently visited Lexus of Highland Park for the 30,000 maintenance on our 2023 NX350 Hybrid. As always, the Lexus Service Team did an excellent job in providing me with a loaner car and explaining the charges associated with this usual maintenance. Arvin was the lead and it was a true pleasure as he is very professional, knowledgeable and efficient. Our family have owned Lexus cars for many years and the cars’ excellence performance, along with the service staff’s expertise are the two main reasons. ”
“ I leased my 2022 Lexus RX350 from Lexus of Highland Park and eventually purchased the car. The Sales team was absolutely professional and made me feel at ease. But when I needed service on my car, Ryan, in the service department, always takes excellent care of me. The entire service department is knowledgeable and experienced, the repairs were completed promptly, and the price quoted was fair. I needed a windshield replaced recently, and though the part was backordered, once it arrived, the repair was completed within a few days. The Lexus of HP service team is wonderful to work with, and, in fact, every person I encountered at Lexus of HP has been kind and professional! Thanks, Ryan and Lexus of HP! ”
“ My mother went to this location and said a very kind employee named Stephanie was incredibly helpful! She appreciated the quick and efficient service she received. ”
“ I was able to get an appointment right away. They took me in right away and I was given a loaner car. Dino explained everything to me on the workings of the car. He called me almost exactly when he expected my car to be done. It was the price I expected except when I got home I noticed a $6.15 charge that didn't make sense so I mentioned that on the survey they had sent me and Dino called within a 1/2 hour to explain it. Honestly it is a stupid charge but apparently it has been on all the past bills too and I just missed it. Extra parts needed. I actually went back through my bills and I do see it, under misc. at the end. Between $6-9:00 That is my only complaint, the bills are very long and wordy thus often confusing. Just say what you did and how much parts and labor was. I appreciate the time Dino takes with me, but I like everything explained. Totally love the car wash...... ”
“ Dino, service advisor, was extremely helpful and very professional. Only down side was to fill up the loaner when return. ”
“ My reason for a 3-star rating is because of price switching. Back in September I negotiated a price for a new set of tires, when I arrived to get them installed, the price was almost $200 higher. Then in October I called to schedule a 30,000 mile maintenance service and was quoted $505 minus a 15% Vertrans discount. When I arrived I was told the price would be $689 minus a 15% Vetrans discount. I see this as either miscommunication or price jacking. In other words buyer beware. I eventually got both prices adjusted to the original quotes but it took Management to get involved. I double check everything before I sign any agreement, but I wonder how many poor fools don't and get taken for the higher price. I'd like to add that Arvin and Patrick were a delight to work with at check-in - check-out. Both were extremely helpful and bent over backward to ensure I received quality service. I give them both 5-star rattings. Thank you Arvin and Patrick! ”
“ I recently brought my Lexus RX 350 into Lexus at Highland Park for an oil change and to have a noise checked out that I’d been hearing from the back of the vehicle. They weren’t able to fully diagnose the noise before closing and needed more time, but my service advisor Patrick H. immediately offered me a loaner—no hesitation, no hassle. The whole process was incredibly smooth and stress-free. The next morning, I received a call explaining what they believed was causing the noise. I’ll admit, I was a little unconvinced at first because it sounded like it was coming from a different area of the car. Since the repair wasn’t under warranty and would be out of pocket, I asked if I could come in to test drive it before moving forward. Patrick was completely understanding and arranged for me to come back the next day to do a short drive with the technician who worked on my vehicle. As it turns out, the technicians were absolutely spot on—it was coming from the sunroof, not the rear like I initially thought. I really appreciated their thoroughness and professionalism, and Patrick’s willingness to work with me to make sure I felt confident before proceeding. Overall, a very pleasant and professional experience. Lexus at Highland Park truly takes extreme care when servicing vehicles. Highly recommend! ”